Refund Policy

Last updated: 2026-10-24

Because DropStore is a digital product delivered immediately after payment, the following refund policy applies.

When you can get a refund

• Within 7 days of purchase if the template cannot run on hosting that meets the published requirements and we cannot fix the issue after you contact us with the details.
• If you did not receive the download link and we cannot deliver it.
• Installation plan: a full refund if you cancel before installation starts. If we cannot complete the installation for reasons on our side, we refund the installation service.

Not covered

• Change of mind after downloading the template.
• Hosting that does not meet the requirements (PHP 8, MySQL, cron, SSL).
• Problems with third-party accounts, such as a payment gateway or supplier declining your account.
• Not making sales or profits.
• Custom development requests or features the template does not have.

How to request a refund

1. Email info@momensolutions.com with your order number, the email used at checkout and the reason.
2. We reply within two business days and may ask for details or access to try to fix the issue.
3. Once approved, the refund is sent through PayPal to the original payment method; processing usually takes 5–10 days depending on PayPal and your bank.

A refund cancels the license; the template files must be deleted and no longer used.

Before opening a PayPal dispute

Please contact us first — most issues are solved quickly through support.